Policies and Rules

General conditions

ALLERGY REQUESTS:
Ottavio considers your health, security and cross contamination a serious matter. Due to our specific proprietary procedures, investment in equipment, employee training and particular attention to allergies, a 1$ service fee is applied.

*** FOR YOUR SECURITY *** EPIPEN ® and  EPIPEN Jr ® IS AVAILABLE IN ALL OTTAVIO RESTAURANTS.

By offering allergy-free meals and a gluten-free menu to our celiac clients, our insurance company has placed certain conditions upon us. No food or drinks can be brought into our establishment from clients with the exception of wine and beer. An additional exception has been allowed for baby food.

With this policy in mind, bringing your own cake is also not permitted. Ottavio understands the significance of celebrating a special event with a cake, so we offer the possibility of ordering one of our group cakes. We
would require, at the very least, one week notice.

For hygiene purposes, animals are not permitted in our establishment for the exception of dog guides who accompany the disabled.

To avoid all responsibility in case of theft, no coat checks are available.

We are not responsible for lost or stolen property.

It is forbidden to bring Ottavio tableware outside of the restaurant.
All take-out orders made by telephone are subject to a confirmation on our part before being executed. The goal of this call is to avoid any misunderstandings.

Reservations

There is a two seating policy for reservations placed on Friday and Saturday nights :

Friday :

1st seating : between 4pm and 6pm, table must be made available for 8 :15pm
2nd seating : from 8:30pm until closing.

Saturday :

1st seating : between 4pm and 5:30pm, table must be made available for 7:45pm
2nd seating : from 8pm until closing

Final seating arrangements for all reservations is to the managers discretion.

Deposit

For group reservations, we will require a 100$ deposit that will be reimbursed on your reservation date in accordance with the terms and  conditions. Deposits can be made at our location or online at www.ottavio.ca

Our cancellation policy requires that we receive a notice by email or telephone at least 48 hours prior to the reservation.

We will permit a discrepancy of up to 20% of guests not attending from the predetermined amount.
No addition to the confirmed amount of guests is permitted without prior approval by the management.

Alcohol

Ottavio is a « bring your own wine and beer » restaurant. Our alcohol permit allows clients to bring all beverages that are in the same categorie such as porto, champagne, wine or malt based coolers and even aperitifs such as Cinzano, Dubonnet and St-Raphaël.

Meanwhile, all hard liquor such as Whisky, Vodka, Rhum and Tequila are forbidden. Even pre-mixed cocktail drinks such as Bacardi breezer, Clamato Caesar and Smirnoff ice are forbidden.

Liquor consumption to minors is forbidden, even to minors accompanied by consenting adults. The law stipulates that minors are forbidden to consume alcohol in any establishment that maintains a liquor permit.

Ottavio reserves the right to demand identification in order to verify the age of any client consuming alcohol. If the client is not of legal age, our establishment will stop them from consuming alcohol.

It is prohibited to keep any alcoholic beverages in our establishment that do not contain the duty stamp of the SAQ, including the alcoholic beverages used in the preparation of cooked meals. With this in mind and in order to avoid offences punishable by administrative measures, including suspension or cancellation of our permit, we cannot under any circumstance hold in our establishment any alcoholic beverage forgotten by our clients.

Promotions

Kids eat free on Sundays. One kids free meal for each adult meal purchased. This offer is valid for dining room only. Cannot be combined to any other promotional offer.

All-you-can-eat mussels on Monday to Wednesday. The all-you-can-eat formula is valid all day, lunch and supper on Monday to Wednesday. Refills are applicable for one choice of sauce. An additional 2$ charge applies for a change of sauce. This offer is not valid if being shared with two or more people. French Fries are not all-you-can-eat. Valid for dining room only.
Free entrée. A free entrée is offered upon the presentation of a receipt in which the promotion is indicated. This promotion is valid at the specific location indicated on the receipt and with the purchase of two main course meals. The voucher can be used until the expiry date only. This offer is valid for dining room only. Cannot be combined to any other promotional offer.